How does authentication work?

Every listing is manually reviewed before it goes live. For high-risk or high-value items, we request additional proof (e.g., receipts, serials, close-ups). Suspicious items are rejected or sent for further verification. Listings over $1,000 must include proof of purchase.

Are sellers required to prove purchase for high-value items?

Yes. Items priced above $1,000 must include a clear proof of purchase (invoice, boutique receipt, order confirmation).

When will my listing go live?

After submission, our team approves each listing. If we need clarifications, we’ll contact you via in-platform chat. Approved items go live immediately.

What fees does GARDE-ROBE de couture charge?

We charge a platform commission on each successful sale (displayed at checkout and in your vendor dashboard). No monthly fees to list.

Once an order is marked delivered (and any applicable return window passes), funds are released to the seller’s withdrawal method.

What are the shipping options?

Sellers can use integrated labels (where available) or upload tracking from their preferred carrier. Buyers receive tracking updates. We recommend insured shipping.

Return eligibility depends on the listing and your local laws. Misrepresented or counterfeit items are always refundable.

Can I sell brand-new items?

Yes—pre-owned and new (unused) designer pieces are allowed, provided you can verify authenticity and comply with brand IP and local laws.

Is there an age requirement?

Sellers must be 18+ (or the age of majority in your region).

Can I communicate with buyers directly?

Yes—use our in-platform chat (and optional live call). All agreements and payments must happen on-platform for protection to apply.

What’s your stance on sustainability?

Circular fashion is core to our platform—resale extends garment lifecycles and reduces waste.

How do you handle counterfeit or infringing items?

We operate a strict no-counterfeit policy. Suspected items are investigated and removed; repeat offenders may be suspended.

GARDE-ROBE de couture – Only the Finest, From Wardrobe to Wardrobe.

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